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Often, policyholders report claims directly to carriers, delaying notification to your agency. If you’re unaware of new claims, how can agency act as the trusted advisor your customers expect and deserve? Automating claims communications solves this service dilemma by directly providing the latest claims information from carriers right in your agency management system.

A managed alternative to email, mail and faxes, automated claims communications – from reporting to closing – makes the entire process quick and easy for your agency, carriers and policyholders alike. Now that’s what we call service.

Why Claims Communications Matters to Your Business

  • Have the latest information at your fingertips

    Digital claims communications provide a paperless experience and sends all pertinent claims information to the regular download in your agency management system, so you’re always in the loop on the current status – from initial reporting to when the claim is closed.

  • Increase operational efficiency

    No longer triage the various claims notifications in a variety of manual ways – email, paper, and phone calls, among others. Because claims information is updated in your system automatically, it allows agency staff to have immediate access to the claims documents within the policy or client file.

  • Enhance customer experience

    Digital claims communications is an invaluable tool when a catastrophic claims event occurs. Receive a complete overview of claims for servicing, tracking and reporting directly within your agency management system, so you have the information needed to communicate proactively with customers during their time of need.


What the Numbers Say

  • 65%

    of carriers say ease of doing business and stronger partnerships are the main benefits of automating information exchange with agency partners via Claims download

    Source: Ivans Connectivity Survey 2021

  • 74%

    of agencies use Claims download

    Source: Ivans Connectivity Survey 2021

  • 19,000+

    agencies received Claims download to the tune of 28.5 million transactions in 2021

    Source: Ivans

Ready to Learn More?

Ivans is ready to provide your business the advanced insurance software and solutions to digitally distribute and service products in new ways.