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IVANS Reveals Findings from Annual Agency-Insurer Connectivity Report

November 07, 2017

Survey indicates continued growth in agent and insurer demand for connectivity to automate digital distribution and servicing

Tampa, FL – Nov. 7, 2017 – IVANS, a division of Applied Systems, today announced the findings of its annual agency-insurer connectivity report. The report, 2017 Digital Technology Adoption Trends in Digital Distribution and Automated Servicing,highlights year-over-year increase in demand for greater connectivity between insurers and agencies across the insurance lifecycle – from finding markets to binding policies to servicing and renewals.

Key survey findings include:

  • Automated connectivity: 83% of agencies surveyed found the availability of automated insurer connectivity to be very important when selecting insurers. Likewise, 84% of insurers find providing automated connectivity to agency partners very important.
  • Marketing and Distribution: 82% of insurers find marketing and collaboration tools with agencies to be important.
  • Servicing: 77% of agencies indicated interest in having each of their insurers offer eDocs and Messages download.

“Digital transformation in the insurance industry is requiring greater connectivity between insurers and agents to more quickly identify new business opportunities and expand their servicing capabilities,” said Thad Bauer, vice president and general manager, IVANS Insurance Solutions. “Our Annual Agency-Insurer Connectivity Report further demonstrates the continued demand for increased connectivity, aligning digital initiatives for the benefit of insurers, agencies and policyholders.”

View the full 2017 Digital Technology Adoption Trends in Digital Distribution and Automated Servicing report.

Survey Methodology

More than 1,500 independent agencies and insurers across the U.S. participated in the 3nd Annual IVANS Agency-Insurer Connectivity Survey, from which the results of this report were generated. Respondents voluntarily participated in an online survey conducted in July and August 2017. The findings are based on responses to a set of questions about agency and insurer technology use.

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IVANS, a division of Applied Systems, is the insurance industry’s exchange connecting insurers, MGAs, agencies and the insured. IVANS cloud-based software automates the distribution and servicing of insurance products. For more than 30 years, IVANS innovation and expertise has connected 30,000 independent insurance agencies and 380 MGA and insurer partners to enable millions of people to safeguard and protect what matters most in people’s lives.

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