Frankenmuth Insurance

Creating a near-zero-touch integration with Ivans and Duck Creek

Frankenmuth Insurance strategically opted to develop an automated integration between Duck Creek’s agency database and Ivans Carrier Exchange with the goal to eliminate duplicate data entry and enable faster agency connections. 

Now, new agencies use an online onboarding form to send data directly to the Duck Creek Distribution Management System, which automatically creates trading partnerships and activates download services in Ivans with zero internal touch points. For existing agencies, the process is even simpler: staff check a box in Duck Creek, and an API instantly updates Ivans, removing the need for a manual Ivans login.

Strengthening competitive position by accelerating agency speed to market

The automated integration has transformed Frankenmuth’s speed to market, reducing the time required to complete a setup from one hour of manual work to less than 15 minutes. More importantly, the system has completely eliminated the risk of data-entry errors that were inherent in the previous manual process.

The impact of this success is felt by both the internal team and their agency partners:

• Immediate Connectivity: Agencies can now connect and receive transactions the same day they start business, rather than waiting days for automated processing.
• Staff Reallocation: By automating administrative tasks, staff can now redirect their time toward high-value activities like relationship building and evaluating new opportunities.
• Accuracy and Reliability: The integration ensures that setups are functional and accurate from the start, providing a seamless experience for the agency.

Agencies have even commented on the painless process, saying that the integration has streamlined the entire process so they can begin working with Frankenmuth that same day rather than having to wait for onboarding to complete. As Frankenmuth looks ahead, this integration serves as a foundational self-service onboarding engine that positions the company for faster growth and stronger competitive standing when recruiting new independent agencies.