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Ivans Connect 2025: Explore the future of digital distribution and servicing in Las Vegas  Learn More

 
 

2025 brought another year of industry growth, but we also saw premium rates soften. And companies are looking to technology for new ways to drive more efficiency and cost savings, as historically disjointed and manual connections become potential roadblocks, leading to missed opportunities. An all-too-often example of this is when agents struggle to find a market for a risk. That potentially means the premium you’d like to write is being left on the table. Or we’ve seen inefficient submission processes force underwriters to spend valuable time on risks that aren't a good fit or are time-consuming, and manual book rolls bog down field marketing teams with collecting data.

Left unchecked, these everyday frustrations can strain your agency relationships and impact your bottom line. But there is a clear path forward. Digital connectivity is fundamental to building a successful agent-carrier partnership and is the bridge that streamlines workflows. It provides the visibility you need into agency transactions to make strategic, profitable decisions and gives your agency partners clear, immediate insight into your appetite.

At Ivans®, this is precisely our focus. We are dedicated to delivering innovation that seamlessly connects your entire distribution channel. We believe that by using digital connectivity to deepen the relationship between you and your agencies, we can help you foster the trust and collaboration needed to unlock new opportunities and drive sustainable premium growth into the future.

  • 46%

    Carriers that say they aren’t maximizing the written premium of current agency appointments

  • 26.5%

    Average percentage of simple commercial submission declinations

  • 20

    Average hours carriers spend processing a book roll

  • 76%

    Agents that say they’ve missed on an opportunity because they can’t find or access a market to quote the risk

“Offering commercial comparative rating is absolutely required to stay profitable. Ultimately, the carriers that don't participate will either lose out on new business opportunities or not be present when an agent needs to remarket.”
Chris Cargill
Head of Digital Distribution, Westfield Insurance

Bringing Carriers and MGAs Closer to Distribution Partners

Ivans is fueling industry connectivity like never before. We have dedicated ourselves to delivering new product innovations, integrations, and strategic acquisitions and partnerships so you can take advantage of more profitable opportunities, more efficient operational workflows, and easier and more secure experiences. Our Product and Development teams release quarterly updates that help you rake in more revenue and reduce manual effort. Let’s dive into what’s new at Ivans.

  • One Ivans Platform

     

     

  • Instant Risk Appetite for Book Roll Data

     

  • Data Made Accessible for Personal and Commercial Lines

Spotlight: Cytora Acquisition

We are thrilled to announce Applied’s acquisition of Cytora, the leading digital risk processing platform for the insurance industry. Combining the power of Cytora’s insurance-specific AI platform with Applied’s leading suite of insurance solutions for agencies, carriers, and MGAs will create more intelligent automation, connectivity and collaboration at each stage of the policy lifecycle while reducing costs for all stakeholders.

This is a huge deal for Ivans as Cytora will enable us to deliver a more friction-free, transparent and collaborative commercial lines submission process. By providing agents with a central view of all submissions, we can extend this visibility to you for a “single pane of glass” experience, which will drive better commercial lines experiences and increase time savings and bind ratios.

Explore How Carriers and MGAs Just Like You Leverage Ivans

Deeper Value Through Industry Partnerships

Your tech stack is complex. Because our mission is to drive greater connectivity throughout the industry, we have been working closely with other leading solution providers like Guidewire, Duck Creek, and Origami Risk to bring more efficiency to how you connect with your agencies.

  • In 2024, Ivans partnered with Guidewire to improve integrations and standardize the implementation of Ivans Download™. This year, we launched Ivans Data Exchange™ app for Guidewire Cloud PolicyCenter and ClaimCenter, enabling instant download, reducing manual data entry for carriers and agency partners, and providing a support- and maintenance-free experience.

  • As one of Origami Risk’s first three partners on their Partner Marketplace, Ivans demonstrates our commitment to bringing your technology closer together. We’ve worked with Origami Risk to offer a marketplace app that streamlines the download process via Ivans APIs.

  • Building on its partnership with Ivans Distribution Platform™ to enable quicker implementations for a more streamlined process to generate new and renewal business opportunities, Duck Creek and Ivans are working together to ease the burden of carrier-agency trading partnership creation and management.

Customer Success

Our dedicated Customer Success team is committed to helping you get the most out of your Ivans investment. Through adoption support, quarterly business reviews, and innovation workshops, the team creates a space for you to ask questions, learn, and optimize your technology for the benefit of your business, partners, and customers.

  • 20 Seconds

    Average wait time to chat online with an Ivans support specialist

  • 16+ Years

    Average tenure of the Ivans Support management team

  • 95+ Years

    Collective insurance industry training and software expertise of the Ivans Support team

  • 250

    Service projects completed across 177 clients in the past 18 months

Agency Advocacy

Our Agency Customer Success team works tirelessly to enable agency and carrier connections, assisting and educating agents on how to optimize each relationship. Through a complimentary service via the Ivans Exchange team, agencies are guided through producer contracts and receive validation that the relationship has been set up for digital connectivity. This partnership with our agency customers brings greater efficiency throughout the entire policy lifecycle and an overall better experience for all stakeholders, especially the end insured.

This year, we implemented a 360-degree approach to managing carrier accounts across Customer Success, Support, Agency Success and Sales to accelerate growth via the Ivans platform, resulting in:

  • 24%

    increase in new agencies adopting Ivans Download for specific carriers

  • 22%

    increase in downloads year over year

Where the Agency Customer Success Team’s Time with Agents is Focused

  • 8%

    Setting up new Ivans Y accounts

  • 10%

    Adding carrier and MGA partnerships

  • 82%

    Assisting with issues, responding to questions, and educating

Recognized Among the Best

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Igniting the Future of the Industry

Ivans is here to plug your business into new networks and new opportunities. Whether you want to drive more automation to help your team save time, increase your agency appointments, create more profitable relationships, or better understand how your business can grow, we are ready to help you ignite unmatched value within your company.

As we look to the future, we continue to enhance our solutions while creating new technology that fosters more transparency, collaboration, and smarter, faster work for all insurance stakeholders. Our commitment to customers like you drives the spark to innovate and brings the industry closer together, enabling you to take advantage of the opportunities across the entire insurance ecosystem today and in the future.