I’m excited to share insights from a recent webinar I did with Coterie Insurance VP of Insurance Pete Buccola and Coterie Insurance VP of Product Ray Lynch. From personalization to data to the risk of speed, we had an awesome conversation covering many Commercial Lines topics.
Personalizing the Experience
One of the challenges or opportunities in the Commercial Lines space is figuring out how to provide the personalized experience consumers expect when making everyday purchases – including insurance.
“We're looking at the whole commercial insurance value chain to have the biggest impact,” Pete said. “We are looking at using data to have that sort of personalization and essentially speed up and simplify how small business owners procure insurance.”
From online shopping to doctor appointments, we all experience daily transactions that are quick, seamless and personalized to us. That is what we’re going for when it comes to Commercial Lines.
Digging Into Data and Streamlining Questions
When it comes to personalization, data is critical. Coterie accesses available data to help make the best decisions for their business.
“We have to make decisions off the data. We answer our underwriting questions with that data, and our ability to do that allows us to put insurance in places that business owners want them to be,” Pete said.
Everyone has a different way of asking questions. How does Coterie do this?
“What attracted me to Coterie is the idea of really keying in on the valuable pieces of information that we know will impact these small commercial businesses, whether it’s from a pricing or risk tolerance standpoint,” Ray said.
Balancing Speed with Service
Slimming down question sets and streamlining processes speeds things up. But is speed ever a problem? Some love to move fast, and some want to slow it down. Pete and Ray shared their thoughts on how they find the right balance or speed with service.
“We’re taking risks commensurate with the data we have and trying to keep some balance there because we want to be around. We’re risk managers,” Pete said.
Ray added that it’s important to apply speed appropriately where it belongs and slow down when needed to make sure customers understand what they’re getting.
"Don’t be the quote generator but be the risk manager they’re looking for you to be," he said.
More Commercial Lines Coterie Talk
Want to hear more? We’ve only covered a small portion of the topics we covered in the webinar. Listen to the entire conversation in our on-demand webinar.
Chief Executive Officer
Reid Holzworth, Chief Executive Officer, leads Ivans' strategic direction. He is a prominent insurance industry leader with extensive insurance experience in both broker and insurer distribution environments. Holzworth was the founder and CEO of TechCanary, an InsurTech leader that Applied Systems acquired in 2019. TechCanary built an innovative set of insurance solutions on the Salesforce platform to create choice and flexibility for agencies who prefer Salesforce.com, which has since been incorporated in Applied's portfolio under the name Applied Epic for Salesforce. Holzworth's extensive industry experience, innovation-first mindset and commitment to simple, valuable customer experiences will be hallmarks of his leadership of Ivans and the expansion of its compelling innovation strategy.