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In the current soft marketplace, insurance carriers, agents and brokers have to work together to provide the best possible customer service to the policyholder. As a carrier, you need to communicate to multiple agencies that have different data management systems. How do you guarantee that the data on your system matches what your agents see on theirs?
IVANS Agency-Company Interface solution is a suite of software and services, designed to manage data and translate complex data strands to create a single, communication infrastructure. You and your constituents can all speak insurance, but can your systems speak the same language? Our Agency-Company Interface solution will synch up your system’s data with the data found on your agents systems to guarantee that you both have a single view of the policyholder.
Key Benefits: - Speeds time to market – By providing a solution based on standards already proven to work for your business
- Simplifies workflow – For translating data into a shareable format across any number of carrier-agency pairs
- Saves time – By automating the day-to-day workflow and accelerating communications between carriers and agents
- Reduces costs – Through streamlining operations and providing one agency-company interface solution that supports nearly 40 agent systems
- Minimizes risk – From leveraging IVANS unparalleled expertise in agency-company interface solutions and relationships with leading vendors and standards organizations in the industry
Service Features: - Download via IVANS Transformation Xpress™ - Synchronizing policy information on the carrier system with the agency’s system to ensure both have up-to-date information
- Electronic mailbox via IVANS E-Commerce Server – Providing a two-way, data repository for carriers and agency to send and receive information
- Archiving and retrieval – Maintaining transaction data in the electronic mailbox for up to 60 days
- Real-time processing via IVANS Transformation Station
 – Allowing an agent to access policyholder information and resend individual download policies from a carrier’s database in real-time - Customer support – Providing a dedicated point of contact at IVANS to help with agency-company interface rollout, system changes and troubleshooting on an ongoing basis
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