IVANS

IVANS goal is to resolve your issue on first contact but we have established an escalation process to enable you to raise issues to higher authorities for timely resolution.  You can call any of the individuals outlined below to ensure timely resolution for your issue:

• Rhonda Van Horn, Manager, Customer Support,
  813-288-4349 or via e-mail at Rhonda.Vanhorn@ivans.com
• Allison Buckner, Director, Customer Services,
  813-288-3247 or via e-mail at Allison.Buckner@ivans.com
• Maggie O’Hara, GVP, Customer Operations,
  203-698-7288 or via e-mail at Maggie.Ohara@ivans.com

IVANS members should call their service executive who can be reached at 1-800-548-2675, then press 1 and enter their extension.

All other customers should call 1-800-548-2675, then press 1 and then press 3 to get to the billing support desk.  

Please have your account number available which can be found on the top of the summary page of your invoice.

Your account number is located in two places on your monthly invoice under the term account ID:  on the top of the summary page and in the upper right hand corner on the detailed pages.  It is usually a 4-5 alphanumeric id such as ABC1.

Yes.  IVANS customer intranet provides IVANS members with detailed billing reports for you to review usage by userid and reports on specific product usage.  You can also view the latest invoice online.  Detailed billing information is available for 12 months on the customer intranet.

All IVANS members are authorized to access the Customer Intranet.  To gain access to the Customer Intranet, please call your service executive at 1-800-548-2675, press 1 and then enter their extension.  Your Service Executive will establish a username and password for you to access the Customer Intranet and will guide you through a tour of the Intranet to make it easy for you to use.